The MobileMoney LTD (MoMo from MTN) has responded to a lady who alleged that GH¢11,000 was withdrawn from her MoMo without her authorisation.
According to the lady, an amount of over GH¢11,000 was withdrawn from her account on Sunday afternoon April 13, 2025.
She claimed 11,100 cedis was withdrawn first and later 220 cedis was also withdrawn.
She asserted that despite reaching out to customer support, she’s yet to get positive feedback after she was told to wait for 15 days.
In a self-recorded video, the young lady cried out saying, “Dear MTN Ghana, I was just lying down and somebody withdrew GH¢11,000 close to 12,000 from my mobile money account what did I do nothing? Nobody has called me for any transaction ID, and nobody has called me for my momo pin, so how come?
I called your office after seeing the transaction and they are telling me I should hold on for 15 working days, are we safe? MTN Ghana what is the issue, I called and the lady was even rude, 11,000 is it so soft to come by MTN Ghana?”
According to MTN in a statement issued, the lady case is a case of social engineering where a person unknowingly shares sensitive information like one-time password (OTP), One-Time verification link and PIN.
The MTN statement reads, “MobileMoney LTD (MoMo from MTN) has taken note of a social media post by a customer alleging that MobileMoney LTD compromised her wallet and that funds were withdrawn from her account without her consent.
Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information (i.e., One-Time Password (OTP), One-Time verification link and PIN) with fraudsters”.
MTN further urged the public not to share PIN or OTP with anyone.
“Remember: Never share your PIN or OTP with anyone even someone claiming to be from MTN. We remain committed to keeping your transactions safe, convenient, and secure”.
Meanwhile, some Ghanaians have reacted to the MTN statement saying, “This is clear gaslighting. You shld know the activities of small, medium & big accounts.
If you identify a suspicious withdrawal of the a/c which is way above their average, kindly call the individual to confirm. Protect your customers. I’ve had to transfer all my funds to my bank to be safe from Momo fraud just few minutes ago”.
“People say “Why always MTN?” And I also ask “why are women always the victims?” Instead of blaming the telco, y’all should help your women with basic tech knowledge cos majority do not know what OTP even means”, another added.
Additionally, another added, “What are the remedies for the affected customer? This has been the case all the time. Don’t you think it’s time MTN do something about fraud and unlawful withdrawals of peoples hard earned money? Why always MTN?”.
One more stated, “You’re always claiming someone shared their PIN, even when they insist they didn’t. Your service isn’t safe, and you’ve done nothing to make it better. In any serious country, you shouldn’t still be operating this service that continues to cause losses to users”.
See the post below:
MobileMoney LTD responds to social media post about alleged unlawful withdrawal. pic.twitter.com/w0JimAAgON
— MTN Ghana (@MTNGhana) April 15, 2025
