A customer of telecommunications giant, MTN has bitterly wept about fraudulent activity on her MoMo and called out the service provider over an alleged occurrence of a fraudulent mobile money transfer without her approval or knowledge.
According to the lady, an amount of over GH¢11,000 was withdrawn from her account on Sunday afternoon April 13, 2025.
She claimed 11,100 cedis was withdrawn first and later 220 cedis was also withdrawn.
She asserted that despite reaching out to customer support, she’s yet to get positive feedback after she was told to wait for 15 days.
In a self-recorded video, the young lady cried out saying, “Dear MTN Ghana, I was just lying down and somebody withdrew GH¢11,000 close to 12,000 from my mobile money account what did I do nothing? Nobody has called me for any transaction ID, and nobody has called me for my momo pin, so how come?
I called your office after seeing the transaction and they are telling me I should hold on for 15 working days, are we safe? MTN Ghana what is the issue, I called and the lady was even rude, 11,000 is it so soft to come by MTN Ghana?”
She added, “Every day fraud I called your office all they could tell me was that I should wait for 15 working days and the people had cleared all my account 11,000 cedis what sin have I committed?
I have screenshots here with the transactions ID so I haven’t approved anything how come somebody can enter my momo and withdraw all my money from my account? They withdrew 11,100 and later withdrew 220 cedis. What sins have I committed look at the way I am sweating”.
Some Ghanaians have reacted by saying, “2025 and people still save money on MTN Momo? They can’t even be trusted with internet data”.
“It’s about time the @thebankofghana and the @NCAGhana@samgeorgegh took decisive action against @MTNGhana. I’ve never understood why MTN was granted a license to handle mobile money in the first place”, another stated.
One user also stated, “ @MTNGhana need to work on their systems and their workers is not a play play thing people are using momo wallet more then bank savings now a days I don’t see why someone should trust u and be saving his/her money just to wake up 1 day and all is gone please recheck ur system”.
Additionally, another user stated, “This thing doesn’t make sense, if what she’s saying is true how then did the person withdraw such a huge sum without her disclosing her pin or whatsoever?? 15 working days? Are we serious at all. Why 15 days? What’s all this. One network everyday fraud fraud fraud why not Telecel”.
Meanwhile, Stephen Blewett, the CEO of MTN Ghana has also revealed in his first month in Ghana as the CEO of MTN he received a call from a MoMo fraudster who tried to scam him.
According to Stephen Blewett, the fraudster claimed he had made a wrong transfer and tried to manipulate him into believing it.
He revealed he decided to talk to the MoMo fraudster for about 15 minutes to deter him from frauding others.
Stephen Blewett detailed that he told the fraudster he was the CEO of MTN Ghana but he did not believe, got upset and hung up.
Stephen Blewett disclosed this during his first anniversary as CEO, he stated, “In my first month here, I received a call from a fraudster. He claimed I had made a transfer and tried to manipulate me into believing it. I decided to keep him on the phone for about 15 minutes, hoping that by doing so, he wouldn’t scam someone else.
“Eventually, I told him I was the CEO of MTN, and he didn’t believe me. He got upset and hung up. But this experience serves as a reminder of how important it is to stay vigilant”, he added.
Watch the video below:
A customer of telecommunications giant, MTN has called out the service provider over an alleged occurrence of a fraudulent mobile money transfer without her approval or knowledge.
According to her, an amount of over GH¢11,000 was withdrawn from her account this afternoon and… pic.twitter.com/6Hdhhtggiz
— SIKAOFFICIAL🦍 (@SIKAOFFICIAL1) April 13, 2025
