A customer of telecommunications giant, MTN who bitterly wept about fraudulent activity on her MoMo and called out the service provider over an alleged occurrence of a fraudulent mobile money transfer without her approval or knowledge has shockingly admitted to giving her OTP to fraudsters.
According to the lady, in her earlier video, an amount of over GH¢11,000 was withdrawn from her account on Sunday afternoon April 13, 2025.
She claimed 11,100 cedis was withdrawn first and later 220 cedis was also withdrawn.
She asserted that despite reaching out to customer support, she’s yet to get positive feedback after she was told to wait for 15 days.
In a self-recorded video, the young lady cried out saying, “Dear MTN Ghana, I was just lying down and somebody withdrew GH¢11,000 close to 12,000 from my mobile money account what did I do nothing? Nobody has called me for any transaction ID, and nobody has called me for my momo pin, so how come?
I called your office after seeing the transaction and they are telling me I should hold on for 15 working days, are we safe? MTN Ghana what is the issue, I called and the lady was even rude, 11,000 is it so soft to come by MTN Ghana?”
However MTN in a statement issued stated the lady case is a case of social engineering where a person unknowingly shares sensitive information like one-time password (OTP), One-Time verification link and PIN.
The MTN statement reads, “MobileMoney LTD (MoMo from MTN) has taken note of a social media post by a customer alleging that MobileMoney LTD compromised her wallet and that funds were withdrawn from her account without her consent.
Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information (i.e., One-Time Password (OTP), One-Time verification link and PIN) with fraudsters”.
MTN further urged the public not to share PIN or OTP with anyone.
“Remember: Never share your PIN or OTP with anyone even someone claiming to be from MTN. We remain committed to keeping your transactions safe, convenient, and secure”.
In a recent development, a statement addressed to the National Communication Authority in which Sam George and Zionfelix were tagged in the lady identified as Millicent Naa Adjeley Koney wrote, “Dear Sir, On Sunday I was defrauded of 11,234 from my mobile money account, I contacted my network Provider and they said I might have shared an OTP, MY MOMO PIN to the Fraudsters and it is a Social Engineering fraud.
Sir, I want to assume or take responsibility for sharing my momo PIN or OTP with the said Fraudster. This fraud issue has been rampant and people have fallen victim. Sir, please if you haven’t taken notice or heard about this, I want to personally draw your attention on the Social Engineering Fraud. Thank You, Sincerely Millicent Koney”.
See the post below:
JUST IN-
The woman who accused MTN of mobile money fraud has admitted to giving her OTP to the fraudsters.
— Ghana Crimes Ltd. (@GhanaCrimes) April 15, 2025
